A pathologist wrote that morale was low in clinical laboratories, perhaps the lowest it had ever been. The reply [Highlighted words by Pat L]:

Date:    Tue, 16 Aug 2016

From:    "Blumberg, Neil" <address removed>
To: MEDLAB-L <address removed>
Subject: Re: Lab Blog and responses  

I'm (obviously) in a large 800 or so bed university hospital that is both a community hospital and a university teaching hospital. As far as I can determine, the morale of medical technologist staff is directly proportional to the degree to which the supervisory technologists and laboratory directors (usually physicians) work as a team, including the staff in the trenches in decision making and policies.

If the staff feel they are appreciated and an important part of the health care team, that helps enormously. Of course, pay and parking are always issues :), but my experience is that you have to create an adverse work environment to discourage the idealism and professionalism that almost all medical technologists bring to their work. The same dichotomy often exists in other clinical settings such as physicians and nurses.  


Our staff 'engagement'¯ ratings vary enormously throughout the department, but the larger, more automated laboratories are a little more problematic because the work doesn't relate quite as directly and palpably to the individual patient. But once again, there is no substitute for engaged, compassionate and appreciative senior medical and technical leadership in creating a team¯ and 'all for one, one for all' environment.  Knowing people's names is a start, or so I'm told.

Neil Blumberg MD

Professor of Pathology & Laboratory Medicine
Vice-Chair for Laboratory Medicine
Director, Clinical Laboratories
Director, Transfusion Medicine
University of Rochester Medical Center
Rochester NY USA